Psychometric tests cut B&Q’s staff turnover

first_imgRelated posts:No related photos. Psychometric tests cut B&Q’s staff turnoverOn 15 May 2001 in Personnel Today Previous Article Next Article Comments are closed. B&Q’sautomated psychometric testing system has reduced staff turnover by 10 per centsince the scheme was introduced last year. HR policy controller Rob Barnett claims that the system has improvedmonitoring of gender, race and ethnicity levels. Barnett said the psychometric testing will help the company fill 7,000 newjobs over the coming year, which will in reality involve hiring around 11,000new employees when turnover is taken into consideration. B&Q used Gallup to survey top-performing staff and assess what qualitiesmake them compatible with company culture. It then built up a questionnairedesigned to bring out these qualities in potential applicants. The system hit the headlines last month when a member of staff was employedand then sacked after failing the psychometric test. Barnett said the man, whoworked for a week before being dismissed, was sacked because his manager hadnot observed the proper procedures. The psychometric test should have been used to screen employees before theyjoin the company, not afterwards, Barnett said. There are no plans to introduce other similar schemes within the company,for example to assess employees’ promotional prospects. Barnett said, “Customer service has reported an improvement and we havebeen able to use it to provide information about ethnicity, age and gender. “There is a face-to-face interview after the test – this is justanother way of looking at applicants. “It is primarily a tool to deal with volume, and there are no plans tointroduce it to use it in internal promotions.” last_img read more