Topics: Sports betting AddThis Sharing ButtonsShare to LinkedInLinkedInShare to FacebookFacebookShare to TwitterTwitter Leading tipster site Betting Expert compares bookmakers’ customer service performance across the channels of email, telephone, live chat and social media services.When choosing which bookmaker to bet with, customer service is an increasingly important consideration for punters. Dealing quickly and efficiently with any question or issue that arises helps build trust between a bookie and a punter, and provides reassurance to the player that their betting account is in safe hands.Different operators have different strengths when it comes to customer service. Some centre their offering around live chat services, while others concentrate on email and telephone facilities.The rise of social media has also seen customer service offerings expand across Facebook and Twitter. Therefore, we have also taken this channel into consideration when assessing the top bookmakers for customer service.For this bookmaker comparison, we’ve analysed the customer service facilities of 25 top bookmakers:Matchbook Ladbrokes Marathonbet Betsafe BoyleSports Energy Bet Netbet Paddy Power William Hill bet365 BetVictor Coral Genting Bet Winner Sports Betfred 888Sport Betfair Sky Bet Bet At Home Leo Vegas Betway Sporting Bet ComeOn Unibet TitanbetWe tested each customer service function in full to determine the following:– Best customer service via live chat – Best customer service via phone – Best customer service via email – Best customer service via TwitterTo ensure an objective and unbiased bookmaker comparison, we asked each bookmaker the same questions. Our data comes from their responses, which we will look at shortly. The questions we asked were as follows.Live chat and phone – Do you have a bonus? – What is it? – Is it available for new players?Email – What is your welcome bonus?Twitter – What offers do you have for new players?We carried out our research during April 2019.The best bookmakers for customer service After analysing the data we gathered for this bookmaker comparison, we’ve determined our top three. The operators with the highest rating for customer service were as follows:– Matchbook – Ladbrokes – Betsafe Our number one was Matchbook. First, let’s look at its live chat service. It took just 20 seconds to make contact with a member of the team, and 115 seconds to receive an answer that satisfied our query.Matchbook was also quick to respond to our email and telephone queries, and it took less than half an hour for a response on Twitter.Matchbook doesn’t provide a 24/7 live chat service, which is something of a drawback. However, this function is available most of the day, so for overall customer service, Matchbook came out on top.Second in our bookmaker comparison was Ladbrokes. Using its 24/7 live chat service, we received a satisfactory response to our query in 185 seconds. Our phone call was responded to very quickly too, although it took about two hours to receive a reply via email.One disappointment was the length of time it took to receive a response on Twitter. It took about 75 minutes for an answer. This isn’t too surprising, however, considering the bookmaker giants have thousands of followers, and Ladbrokes was one of only 11 bookmakers to even reply via this method.Coming out in third place was Betsafe. It took about five seconds to make contact with its live chat team, and we got the answers we were looking for in about 30 seconds.Our telephone and email queries were dealt with extremely quickly and efficiently too, and we waited only about 30 seconds to get an answer via telephone and about half an hour for a satisfactory email response.We were let down by the lack of response via Twitter, though. Betsafe could certainly improve on what is otherwise a pretty decent customer support facility.Just missing out on our general top three were Marathonbet and BoyleSports. Both offer adequate customer support services, but Marathonbet’s lack of Twitter response put it in fourth place. As for BoyleSports, we were unable to make contact via live chat, which should be considered a basic customer contact point.Best bookmaker for live chat services Now we’ve discussed our top three bookmakers overall for customer service, let’s delve into more detail and look at the best customer service via live chat.In our bookmaker comparison, we established that the best bookmaker for live chat was Betsafe.It took just 30 seconds to receive a satisfactory response via Betsafe’s live chat function, which was the fastest time by some distance. The first point of contact is a robot, but chatting to a real human is an option too. Its live chat is available 24/7, so no matter what time a problem arises, it can deal with it quickly.According to our data, the second best bookmaker for live chat services was a tie between Betfred and Matchbook. Both bookmakers came back with a satisfactory answer within about 115 seconds, and Matchbook’s live chat service is a big part of the reason why it was ranked number one overall in our comparison.With Betfred we did have to wait slightly longer before contact was made, but that’s to be expected with such a popular online bookie.Best bookmaker for phone customer service A surprise outcome possibly, but our best customer service via phone was Energy Bet. Our team had to wait just 10 seconds to make contact via telephone, an extremely rapid response time and the fastest time of all the bookmakers analysed.Making up our top three best bookmakers for phone customer service was BoyleSports in second place, with a response time of 15 minutes, and Winner Sports in third place, with a response time of 18 seconds.Best bookmaker for email customer service We received automatic responses from 14 of the 25 operators we tested in this bookmaker comparison. In terms of responses that resolved our queries, it was Matchbook that got the highest rating, with a response time of about six minutes.Also impressive in this category were Betsafe, Energy Bet, Bet At Home and Sporting Bet, which all provided an average response time of 15 minutes, making them equal second place.Best bookmaker for Twitter customer service Using social media can make contacting customer support much easier. A number of bookmakers seem to agree, with many taking their social media interactions with customers seriously.Not all do, though. We only received Twitter responses from 11 of the 25 bookmakers we attempted to make contact with. Of these, we received the quickest responses from the following bookmakers, which all replied within one minute:– BoyleSports – William Hill – Bet365 – BetfairThe next fastest was PaddyPower, with a response time of three minutes, followed by Sky Bet, with a response time of eight minutes.Conclusion What we found interesting was the number of so-called ‘small’ bookmakers who made appearances in our top three lists. There are a number of reasons why this could be the case.The more famous bookmakers have thousands of members, and therefore receive many more customer requests. In addition, bookmakers with a smaller number of members seem to focus more on retaining the customer base they already have, in the hope this could encourage others to join.It was also interesting that relatively few bookmakers seemed to use Twitter as a way to offer customer support. We were disappointed that 14 of the bookmakers we researched failed to make contact with us via their Twitter channels. We expect these operators to improve on their social media communication in the near future.About bettingexpert.com Providing expert tips and in depth betting theory, bettingexpert.com is the world’s biggest social network of sports betting tipsters. Its global community of experts compete for prizes by sharing their strongest tips on upcoming matches across 25 different sports to help millions of sports bettors place knowledge-supported bets, with the best odds available from a variety of bookmakers. Betting Expert is owned by Better Collective, the leading developer of educational platforms within the igaming industry. Regions: Europe Email Address Tags: Online Gambling Sports betting 21st May 2019 | By Joanne Christie Best bookmaker for customer service Subscribe to the iGaming newsletter Leading tipster site Betting Expert compares bookmakers’ customer service performance across the channels of email, telephone, live chat and social media services
Cricket Cricket Football CricketLatest Sports NewsSports BusinessNewsSport Facebook Twitter by Taboolaby TaboolaSponsored LinksSponsored LinksPromoted LinksPromoted LinksYou May LikeMicrosoftBring your desktop to life with Bing WallpaperMicrosoftUndoE! OnlineCNN’s Christiane Amanpour Undergoes Surgery After Cancer DiagnosisE! OnlineUndo247 Sports50 Best College Football Players Of All Time247 SportsUndoThe application for inclusion of women’s cricket for Birmingham 2022 is part of the global ambition for cricket to inspire and empower women and girls around the world and to drive greater levels of inclusivity and opportunity throughout the sport.ICC Chief Executive Manu Sawhney said: “We are absolutely delighted that women’s cricket has been nominated for inclusion in Birmingham 2022. I’d like to thank everyone at the CGF and Birmingham 2022 for the nomination and it would be a real honour to become part of the Commonwealth Games family.Also Read: Women’s cricket set to feature in 2022 Commonwealth Games“We are committed to accelerating the growth of the women’s game and breaking down barriers and gender stereotypes along the way. We share our ambition to deliver greater equality, fairness and opportunity in sport with the Commonwealth Games Federation.“The platform of Birmingham 2022 will provide a springboard for women’s cricket and will inspire and engage young girls around the world to be part of this wonderful and inclusive sport.”Tom Harrison, ECB Chief Executive Officer, added: “The inclusion of women’s cricket in the Birmingham 2022 Commonwealth Games would be a landmark moment in the development of the sport.“It would present us with a wonderful opportunity to capitalise on the global reach of these Games to showcase the very best of women’s cricket and in doing so inspire a new generation of women and girls from around the world to start playing the game.“We are extremely grateful to the teams at Birmingham 2022 and CGF for providing us with this opportunity and for sharing our vision for the future of women’s cricket.”Also Read: ICC Cricket World Cup: History, Winners and facts YourBump15 Actors That Hollywood Banned For LifeYourBump|SponsoredSponsoredUndoDaily FunnyFemale Athlete Fails You Can’t Look Away FromDaily Funny|SponsoredSponsoredUndoPost FunThese Twins Were Named “Most Beautiful In The World,” Wait Until You See Them TodayPost Fun|SponsoredSponsoredUndoFinanceChatterViewers Had To Look Away When This Happened On Live TVFinanceChatter|SponsoredSponsoredUndoDefinitionTime Was Not Kind To These 28 CelebritiesDefinition|SponsoredSponsoredUndoMisterStoryWoman Files For Divorce After Seeing This Photo – Can You See Why?MisterStory|SponsoredSponsoredUndo Cricket WI vs SA 2nd Test Day 2 Stumps: West Indies bowled out for 149 runs in 1st innings, SA lead by 149 runs Euro 2020- Spain vs Poland Highlights: Spain held to 1-1 draw as Lewandowski’s Poland keep Euro hopes alive ICC welcomes cricket’s inclusion in Commonwealth Games ICC WTC Final, Ind vs NZ Day 3: Can India survive the Kyle Jamieson storm in Southampton? F1 French GP 2021 Live: Max Verstappen to take pole position, Lewis Hamilton second WTC Final Day 2 Stumps: Brilliant Virat Kohli & Ajinkya Rahane saves the day for India as bad light stops play 33 overs early Cricket IND vs NZ in WTC Final: India batting coach says, ‘score above 250 on Day 3 would be good’, Kyle Jamieson feels it won’t… Virat Kohli completes 10 years in Test Cricket: 10 things you should know about India skipper- check out ICC WTC Final: 10 years of Virat Kohli’s Test career, 10 best moments of India’s greatest Test skipper Cricket Cricket The International Cricket Council (ICC) and England and Wales Cricket Board (ECB) have welcome the decision by the Commonwealth Games Federation (CGF) to nominate women’s cricket for inclusion at the Commonwealth Games in Birmingham in 2022.The decision, which needs to be ratified by CGF members, follows a comprehensive bidding process, where the ICC, in partnership with the ECB, presented the compelling case for women’s cricket to become part of the Commonwealth Games sport programme. Cricket WTC Final LIVE Day 3: Weather forecast again not good, rain & bad-light all set to impact India vs New Zealand Day 3 TAGSCommonwealth GamesCommonwealth Games 2022Commonwealth Games FederationECBEngland and Wales Cricket BoardICCInternational Cricket CouncilWomen’s Cricket SHARE By Kunal Dhyani – June 21, 2019 Formula 1 Cricket RELATED ARTICLESMORE FROM AUTHOR Previous articleICC World Cup 2019 Australia vs Bangladesh Highlights: Australia beat Bangladesh by 48 RunsNext articleYuvraj pads up for post-retirement innings; announces key signing Kunal DhyaniSports Tech enthusiast, he reports on Sports Tech industry and writes on sports products. ENG W vs IND W Test: Sneh Rana, Shafali Verma shine as one-off Test ends in draw Share on Facebook Tweet on Twitter
RELATED ARTICLESMORE FROM AUTHOR By News Highland – June 8, 2013 Previous articleCouncil eases Stranorlar Electoral Area water restrictions for Friday nightNext articleDonegal County Council hoping for significant portion of national road repair funding News Highland Google+ Twitter Further drop in people receiving PUP in Donegal Facebook WhatsApp News 75 positive cases of Covid confirmed in North One of the highlight events of Derry’s UK City of Culture celebrations is currently taking place with “The Return of Colmcille”.The large-scale outdoor event has been scripted by Frank Cottrell Boyce, the author of the Olympic opening ceremony.Last night, a curragh which left Iona last month arrived in Derry, starting the two day event, which will see music and parades across Derry, culminationg in a huge outdoor spectacle tonight.As a result, a number of road closures are in place.St Columb’s Park will be closed to the public from 5pm today. People using the park during the afternoon are asked to leave the area in good time ahead of the closure.The Peace Bridge will be closed this evening from 7.30pm to 11.30pm.Pump Street and London Street will be closed to vehicles between 8am and 6pm this evening. The rest of the city centre will be open to traffic as usual.Queens Quay will be closed from 8.15pm to 11.30pm on this evening.Foyle Embankment and Strand Road will be closed from 8.15pm to approximately 22.15pm this evening.St Columb’s Road will be closed to vehicles between 4pm and 11.45pm today, with the exception of Browning Drive residents.This evening The People’s Procession and the Showdown on the Foyle cannot be viewed from Ebrington Square or the eastern bank of the River Foyle and St Columb’s Park for reasons of audience safety and good sightlines and these areas will remain closed. The viewing areas for the public are located along Queen’s Quay and also for The Procession at Foyle Street and Strand Road.A platform for wheelchair users is located in Queen’s Quay car park. The drop off point is by the Strand Road roundabout. Anyone requiring this facility is asked to contact 02871 360886 to give your name and contact details.Foyleside and Quayside car parks will open late tonight but access will be restricted to them between 8.15pm and 11.30pm. A ‘Park and Stride’ facility is available at Fort George off the Strand Road which leaves approximately a 15-minute walk to the city centre. Google+ Pinterest Twitter Update to traffic information – “Return of Colmcille” Man arrested on suspicion of drugs and criminal property offences in Derry Pinterest 365 additional cases of Covid-19 in Republic Main Evening News, Sport and Obituaries Tuesday May 25th Facebook WhatsApp Gardai continue to investigate Kilmacrennan fire
Previous Article Next Article The English Cricket Board is the latest sporting body to appear to ignorefamily-friendly law in its treatment of players.Last week it excluded Graham Thorpe from its new central contracts, largelybecause he chose to spend the winter with his family and new-born baby, ratherthan go on tour.Under the Parental Leave regulations, which came into force on 15 December,an employee is entitled to three months’ unpaid leave to spend with their youngchildren, without having a detrimental change in contract.”I see no reason why he should not be in the team,” said SimonWilde, the Sunday Times cricket editor. “He had back problems, which heseemed to have overcome, then he opted out of the tour for family reasons. Hadhe not done so he might still be regarded as England’s best batsman.”The new central contracts are the latest bid by the beleaguered Englandcricket managers to sort out its personnel problems, highlighted by PersonnelToday (1 February).Last month Manchester United manager Sir Alex Ferguson appeared to ignorefamily friendly law by dropping David Beckham for taking emergency time offwith his son (PT, 29 February).www.dti.gov.uk/er/parental_leave.htm Out in cold for spending winter with familyOn 7 Mar 2000 in Personnel Today Comments are closed. Related posts:No related photos.
Related posts:No related photos. Psychometric tests cut B&Q’s staff turnoverOn 15 May 2001 in Personnel Today Previous Article Next Article Comments are closed. B&Q’sautomated psychometric testing system has reduced staff turnover by 10 per centsince the scheme was introduced last year. HR policy controller Rob Barnett claims that the system has improvedmonitoring of gender, race and ethnicity levels. Barnett said the psychometric testing will help the company fill 7,000 newjobs over the coming year, which will in reality involve hiring around 11,000new employees when turnover is taken into consideration. B&Q used Gallup to survey top-performing staff and assess what qualitiesmake them compatible with company culture. It then built up a questionnairedesigned to bring out these qualities in potential applicants. The system hit the headlines last month when a member of staff was employedand then sacked after failing the psychometric test. Barnett said the man, whoworked for a week before being dismissed, was sacked because his manager hadnot observed the proper procedures. The psychometric test should have been used to screen employees before theyjoin the company, not afterwards, Barnett said. There are no plans to introduce other similar schemes within the company,for example to assess employees’ promotional prospects. Barnett said, “Customer service has reported an improvement and we havebeen able to use it to provide information about ethnicity, age and gender. “There is a face-to-face interview after the test – this is justanother way of looking at applicants. “It is primarily a tool to deal with volume, and there are no plans tointroduce it to use it in internal promotions.”
Levels of persistent organic pollutants (POPs), such as polychlorinated biphenyls and pesticides have been determined in ambient air at Signy Island, Antarctica, over a period of 17 weeks. Mean concentrations for single polychlorinated biphenyls (0.02–17 pg/m3), for chlordanes (0.04–0.9 pg/m3), DDT compounds (0.07–0.40 pg/m3) and γ-hexachlorocyclohexane (HCH, 22 pg/m3) were comparable to those in Arctic air. However, α-HCH levels were approximately one order of magnitude lower. Compared to the Arctic, differences were also observed in the concentration ratios of α-/γ-HCH and chlordane compounds. Two possible atmospheric long-range transport episodes from South America were found by comparing 10-day back trajectories with observed concentration changes. The lower limits of determination (LOD) were mainly governed by the field blanks. They were satisfactory for the most volatile PCBs. However, many concentrations for DDT and chlordane compounds were below the LODs (range 0.1–1 pg/m3) or even the instrumental detection limit (0.01–0.03 pg/m3).
Iceberg calving and increased ice discharge from ice-shelf tributary glaciers contribute significant amounts to global sea-level rise (SLR) from the Antarctic Peninsula (AP). Owing to ongoing ice dynamical changes (collapse of buttressing ice shelves), these contributions have accelerated in recent years. As the AP is one of the fastest warming regions on Earth, further ice dynamical adjustment (increased ice discharge) is expected over the next two centuries. In this paper, the first regional SLR projection of the AP from both iceberg calving and increased ice discharge from ice-shelf tributary glaciers in response to ice-shelf collapse is presented. An ice-sheet model forced by temperature output from 13 global climate models (GCMs), in response to the high greenhouse gas emission scenario (RCP8.5), projects AP contribution to SLR of 28±1628±16 to 32±16 mm32±16 mm by 2300, partitioned approximately equally between contributions from tidewater glaciers and ice-shelf tributary glaciers. In the RCP4.5 scenario, sea-level rise projections to 2300 are dominated by tidewater glaciers (∼8–18 mm). In this cooler scenario, View the MathML source2.4±1 mm is added to global sea levels from ice-shelf tributary drainage basins as fewer ice-shelves are projected to collapse. Sea-level projections from ice-shelf tributary glaciers are dominated by drainage basins feeding George VI Ice Shelf, accounting for ∼70% of simulated SLR. Combined total ice dynamical SLR projections to 2300 from the AP vary between 11±211±2 and 32±16 mm32±16 mm sea-level equivalent (SLE), depending on the emission scenario used. These simulations suggest that omission of tidewater glaciers could lead to a substantial underestimation of the ice-sheet’s contribution to regional SLR.
A smartphone app has begun raising money on crowdfunding platform Seedrs that says it can help estate agents and mortgage lenders understand when people are planning to move home.Called Track, it is seeking to raise £250,000 and has so far raised £160,000. If successful, the raise will value the company at £2 million.The app enables home owners to manage their finances, plan their next move and understand the value of their property.“We will be able to see people’s home moving intentions and of course that is super-interesting to estate agents and lenders because we’ll be able to give them sight of when a move is imminent,” says co-founder Byron McCaughey (above, left).Also, one of the key planks of its service is to offer property valuations for free to home owners.These will be supplied by artificial intelligence based platform HousePrice.ai which says it has analysed 20 years of home sales and 100s of data sources to give valuations which, the company claims, are more accurate than Zoopla’s.Track has been founded by McCaughey and friend Henry Oakes who established the business after attending Imperial College Business School in London.After initially raising money from friends and family, they won the backing of the Europe’s leading proptech start-up specialist, London-based Pi Labs.“We want to change the way that people manage their homes in the same way Monzo has changed how people juggle their finances and Clearscore has changed how they manage their credit score,” says Byron. HousePrice.ai Byron McCaughey Track December 9, 2019Nigel LewisWhat’s your opinion? Cancel replyYou must be logged in to post a comment.Please note: This is a site for professional discussion. Comments will carry your full name and company.This site uses Akismet to reduce spam. Learn how your comment data is processed.Related articles Letting agent fined £11,500 over unlicenced rent-to-rent HMO3rd May 2021 BREAKING: Evictions paperwork must now include ‘breathing space’ scheme details30th April 2021 City dwellers most satisfied with where they live30th April 2021 Home » News » App launches that will tell agents when people are planning to move previous nextProptechApp launches that will tell agents when people are planning to moveConsumer-facing smartphone app offers homeowners new tool to plan and executive their home finances and moving plans.Nigel Lewis9th December 20190798 Views
View post tag: Cape Class Australian shipbuilder Austal launched the tenth Cape-class patrol boat for the Royal Australian Navy at its Henderson, Western Australia, shipyard on February 14.Future Australian Defence Vessel (ADV) Cape Inscription is the the second of two follow-on Cape-class boats that will be operated by the Royal Australian Navy.The first boat, ‘Cape Fourcroy’, was rolled out in December last year and is scheduled for delivery to the navy in April 2017.The first eight vessels were ordered in 2011 and entered service with the Australian Border Force from 2013 onwards. In December 2015, Austal announced a AU$63 million contract for the construction of another two boats.Austal’s Cape-class patrol boat is a 58 metre all aluminium monohull vessel, designed to perform border protection and maritime security tasks, with a top speed of 26 knots and a range of up to 4,000 nautical miles.According to the company, the vessel is capable of undertaking 28 day patrols in (up to) sea state 4 and the ability to launch two boats simultaneously.The company also revealed enhanced maritime security and anti-mine warfare variants of the Cape at Euronaval 2016, which offer greater capability and feature mission packages that include unmanned aerial vehicle’s (UAV’s), unmanned surface vessel (USV’s) and unmanned underwater vehicles (UUV’s). View post tag: Austal Share this article View post tag: Royal Australian Navy Austal launches second Cape-class patrol boat for Australian Navy Back to overview,Home naval-today Austal launches second Cape-class patrol boat for Australian Navy Authorities February 14, 2017